Girl, 7, ‘left traumatised’ after Bunchems toys got stuck in her hair for SEVEN HOURS so badly that hairdresser … – The Sun

Posted: Wednesday, April 19, 2017

A FURIOUS mum has said her daughter was left traumatised after it took seven hours to cut free a popular toy from her hair, leaving it a matted mess.

Little Eva was left in tears as mum Sandra Gow first tried using conditioner and oil to free the Bunchems toy, with it then taking two hairdressers hours to cut out the building toys.

Little Eva was left in tears after she had the Bunchems toy stuck in her hair

Little Eva was left in tears after she had the Bunchems toy stuck in her hair

Bunchems are colourful little balls that can stick to each other (stock image)

Bunchems are colourful little balls that can stick to each other (stock image)

Ms Gow, from Lybster, north Scotland, has been left fuming after the horrific experience, saying something needed to be done to prevent it from happening to other children.

Describing the ordeal of trying to pry the toy out of her seven-year-old’s hair, she said: “At one point there was a matt in her hair that was about three centimetres wide was so tough that it broke the hairdresser’s scissors.

“Eva was in pain and crying all the way through. We were all really upset, the hairdressers had tears streaming down their faces while they were trying to get them out.”

Sandra Gow said she was furious her seven-year-old daughter had the toys stuck in her hair

Sandra Gow said she was furious her seven-year-old daughter had the toys stuck in her hair

Eva was crying throughout the procedure to get the balls out

Eva was crying throughout the procedure to get the balls out

The little girl lost six inches from her hair

The little girl lost six inches from her hair

The popular products have been a must-have for kids

The popular products have been a must-have for kids

The 45-year-old said her daughter had been playing with the squishy building balls that she got for Christmas when some dropped into her hair – with the young girl left in tears and starting to panic.

Ms Gow said she had had desperately tried to help but was left feeling sick when she couldn’t get the toys out of Eva’s hair herself, having to turn to a hairdresser friend to work for five and a half hours to free the hooked balls from the young girl’s head.

Her daughter, who once took pride in her “princess hair” has now become subdued and was even reduced to tears when she saw a stray Bunchem left on the floor after the April 11 incident.

Ms Gow is now hoping to raise awareness about the toy for other families, saying: “But I don’t understand – if something needs so many warnings then it’s not a child’s toy.

“They’re not suitable for a child to play with.”



A Spin Master Toys spokesman said: “Since Spin Master launched Bunchems in August 2015, we have received an overwhelmingly positive response from children, parents and industry partners.

“Bunchems are colourful, soft, tactile balls that make endless creations, however, they are intended only to be adhered to other Bunchems.

“This is particularly important for parents and caregivers to understand.

“The Bunchems packaging and directions clearly state: ‘Caution: Keep away from hair. May become entangled’.”

The balls can be seen tangled in her hair

The balls can be seen tangled in her hair

The matted mess of Eva's hair

The matted mess of Eva’s hair

The hairdresser was left in tears as she worked for hours to free the balls from the little girl's head

The hairdresser was left in tears as she worked for hours to free the balls from the little girl’s head

“Immediately after the product was released in 2015 and after hearing hair entanglement feedback from a few consumers, we quickly developed instructional videos for our YouTube channel and website as a way to proactively educate people on how to play with the product and how to remove Bunchems from hair if they do get tangled.

“We are also very careful to avoid depicting any creations in our marketing materials that show an end result that could be ‘worn’ or placed on or near hair.

“The vast majority of calls our customer care team receives are from people trying to find the product at retail.

“We want everyone to enjoy the endless play Bunchems provides, and to ensure safe fun, we encourage consumers to follow the directions carefully and properly.”


We pay for your stories! Do you have a story for The Sun Online news team? Email us at tips@the-sun.co.uk or call 0207 782 4368


 

Comments

Write a Reply or Comment:

Your email address will not be published.*